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Thursday, March 13, 2014

Do you know our Mission Statement and our promise to our Customers?

This month, we just finalized revising our strategic plan and some goodies are on the way for all our clients. Key on our focus is our promise to our dear customers. This among many other changes has been captured in our 5 year plan, geared at serving our customers with the best rates and the best quality service, not forgetting good value for money!

Our Vision: 

A growing community of loyal travellers who find value in eye-opening travel


To provide quality and competitive eye-opening tours and travel services 

Core Values:     

  • Flexibility
  • Innovation
  • Customer Satisfaction                
  • Professionalism
  • Sustainable Tourism

Our Promise to you! To offer you hustle-free travel at competitive rates.

The How!

As part of our quest to offer our customers hustle free safari bookings we promise the following
  • We are KATO Bonded - We are bonded and registered by Kenya Association of Tour Operators  - so your money is safe with us! 
  • No hidden charges – We offer all inclusive safari packages leaving you with only travelling to do! We outline clearly all inclusion in our safari packages 
  • Lowest rates – In this we wish to give a guarantee to all our clients, that if you get same safari, Cheaper elsewhere, we’ll refund the difference and ofcos pay for your airtime. 
  • Hustle free travel - The erratic travel industry poses new challenges daily. We would like you to have peace of mind during planning as well as when travelling. Once we are involved in your travel plans we become your caretaker. We also help in helping you save and planning your holidays in advance. We have partnered with various financial institutions to help you save and even get financing for your business trips and holidays as and when you need!  We care about you and your esteemed families. We want you to have a hustle free travel planning! 
  • CSR - 1% of our annual revenues go to a Foundation to help the needy in the society as well as Environmental conservation efforts!